We've got you. You'll need your order number - found in your order confirmation email & begins with a # (e.g. #XXXXXX).

Click the button below to access our very simple online returns form 👇

Have any questions?


Can I return my item?

Your gear can be returned within 30 days of your order date.

Please note, this excludes sale items. Upon purchase you have acknowledged that any sale or clearance items cannot be returned or exchanged.

If you have purchased an item and the size doesn’t quite fit like you expected, you are more than welcome to send it back to us and we’ll be happy to organise an exchange for you.

If you have received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise your return/exchange asap.

All items for exchange must be in original condition and
packaging swing tags attached. Swimwear must also have a hygiene sticker still intact.

How do I begin an exchange?

Go to our online store and follow our exchange procedure or click here. Please make sure you have checked our returns policies before beginning a return.

Getting your exchange back to us:

Send your goods back to us using your own postal method.

Getting your exchange back to you:

Once your order has been received and processed, we will cover the cost to get the goods being shipped back
to you upon arrival of your exchange.

What if the item has gone out of stock?

If we don’t have your requested exchange, we will issue a store credit to the value of item/s being exchanged.

Does our Customer Service team have the right to refuse an exchange?

Our Customer Service team has the right to decline any exchange if the goods are not returned in the same condition as purchased or returned in our policies time frame. If this is the case Customer Service will contact, you before proceeding.

All exchanges need to be sent back within 30 days of any exchange process being actioned.

We recommend you take note of your tracking in case your order is delayed getting back to our team. Your tracking will also be required in the case of a lost parcel.

What items cannot be returned or refunded?

All our products come with Australian Standard warranty. If a product is faulty, we will firstly issue you with a replacement. If you prefer a refund, please mention this to our team at point of contact.

We do not accept refunds for wrong choices or change of mind. If this is the case, we can issue you with a store credit.

Non-returnable/Exchangeable items are:

  • Face Masks: returns are not available due to hygienic reasons.

  • Sale Items/Mystery Boxes: These are final sale items, returns are not applicable.

  • Custom/customised Products (indicated on the product page): These are final sale items, returns are not applicable.

  • Headwear: Returns are not available due to hygienic reasons.

Issues with your return/exchange?

In the unlikely event that your order arrives incorrect or faulty. Please reach out to our customer service team for instructions on how to proceed: support@bushchook.com

If you have not received your items within 15 business days from dispatch, please check your tracking if there is no movement after a further 5 business days, please contact Australia Post and lodge an investigation you can also contact our customer support team to help assist you further.